Frequently Asked Questions
Welcome to our FAQ page! Here you will find answers to commonly asked questions about our products and services. We understand that you may have inquiries and we are here to provide you with the information you need. Browse through the sections below to find answers to your queries, and if you can't find what you're looking for, feel free to reach out to us directly.
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What is Bond and Binder?
Bond and Binder is a premium brand specializing in high-quality gender-affirming apparel. We offer a range of products including Corset Binders, Boxers, Active Compression wear, and Two-Sided Binders, designed to provide comfort and support for all individuals.
How can I contact Bond and Binder customer support?
For any inquiries or assistance, you can reach our customer support team by sending an email to admin@bondandbinder.com. We are dedicated to providing prompt and helpful responses to all your queries.
What is the difference between a Corset Binder and a Two-Sided Binder?
Our Corset Binder offers a sleek and discreet design, ideal for daily wear, providing comfortable compression. On the other hand, the Two-Sided Binder features a versatile reversible design, allowing you to choose between two color options.
Are your products suitable for all body types?
Yes, our products are designed with inclusivity in mind, catering to a wide range of body types and sizes. We take pride in offering a comfortable fit for everyone.
How do I determine the correct size for my order?
To find the perfect fit, refer to our size chart provided on each product page. Simply measure yourself according to the instructions, and you'll be able to select the appropriate size for your order.
What is the recommended care for my Bond and Binder products?
To ensure longevity, we recommend following the care instructions provided with each product. Generally, hand-washing or using a delicate cycle with cold water is best. Avoid using bleach or harsh detergents, and air-dry your items to maintain their quality.
Can I exchange or return my purchase if it doesn't fit or meet my expectations?
Yes, we offer a hassle-free exchange and return policy within 30 days of purchase. Please review our Returns & Exchanges page for detailed instructions on how to initiate the process.
Do you offer international shipping?
Yes, we ship our products worldwide! International shipping fees may apply and will be calculated at checkout based on your location.
Are your products eco-friendly and sustainable?
At Bond and Binder, we are committed to sustainability. We strive to use environmentally friendly materials and ethical manufacturing practices whenever possible to reduce our ecological impact.
Can I track my order after it's been shipped?
Absolutely! Once your order has been dispatched, you will receive a tracking number via email. This allows you to monitor the status and estimated delivery time of your package until it reaches your doorstep.
How do I cancel my order?
Please email our customer service team and we will do everything we can to cancel your order before it ships. Once an order shows that it is “Shipped,” we cannot cancel it.
How will my order be shipped?
We will ship your order from our International warehouse. International Shipping shipping takes 1-2 weeks in addition to our regular processing time (3-5 days). Handle time is 3 to 5 days, shipping is 7 to 14 days. Please feel free to contact us with questions about your orders.
How are items packaged?
All packages are shipped discreetly in plain packaging. There are no stickers or promotional slogans on the packaging other than those of the carrier.
When ordering, can I use a Third Party billing as my shipping method?
Yes we do accept PayPal.
What countries do you ship to?
We ship to USA, Canada, and all over Europe.